We advise our customers to keep a keen eye on their tracking number for up-to-date information on the status of their delivery.We are not liable for any delays caused by strikes and protests and hence do not offer any compensation or refunds. In case of such events causing delays, we will do our best to promptly inform our customers of any changes in delivery timelines through email and/or phone. While we do our best to ensure timely delivery of your orders, situations beyond our control may impact the delivery process. We understand that there may be delays in shipping and delivery times due to unforeseen circumstances such as strikes and protests. This will be due once the order lands in your country and will need to be paid before the local authorities can release the order to you. These rates are calculated at checkout.Įxcise and Taxes due by customs in your country is based on the rates by your country and will be a percentage of the order value. International Shipping rates are dependent on weight and the country being shipped to. Once parcels arrive in your country excise duties and taxes are payable before the release of your order by the local customs offices. International shipping usually takes us between 4 to 8 days, but we do experience the occasional delay in certain countries when getting items cleared with customs. Should there be a surcharge on delivery we will notify you first, before sending out your order. If you'd like to contact us before ordering to check which areas are high risk, you can contact us on the following channels:Ĭertain orders over 25kg in weight, outlying areas and high risk areas will incur a delivery surcharge. Alternative delivery arrangements will be made to get your order to you safely for these areas. Our couriers have certain areas marked as high risks for Hijacking of parcels. Unfortunately we live in a country where crime is high and people steal things (especially alcohol). Should the 3rd party courier not be able to reach you, we will contact you to make alternative arrangements. Should third party couriers contact you regarding your delivery please always confirm the communication with a staff member from Mothercity Liquor. We will notify you first before any excess charge is applied.įor National and outlying areas we make us of third party delivery services. If the weight exceeds 25kg's there will be an excess delivery charge. We opt to give shipping options at checkout so that shipping fees are as transparent as possible, we do not add any shipping fees into our product pricing and we do not benefit or profit from the shipping fees offered. These rates are based on the products in your cart as well as your exact delivery address. You will see different shipping rates at checkout. We also offer a cheaper shipping option, available at checkout, this option takes 5 to 9 working days on average for delivery. Unfortunately, not every order goes 100% according to plan and orders can, in some rare cases be delayed.

We are based in Cape Town, South Africa and all orders are shipped out from our one central warehouse in Montague Gardens in the Western Cape. On average, deliveries outside of Cape Town are completed within 2 to 5 working days of the order being placed(If priority delivery is selected).

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